privacy policy.

Effective Date: July 2025

This Privacy Policy explains how Sora (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website and submit a trip request form.

By using this site and submitting information, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you fill in a trip request form or contact us, we may collect the following personal data:

  • Full name

  • Email address

  • Phone number (if provided)

  • Travel preferences (e.g. destination, budget, travel dates, vibe)

  • Any additional information you include in open form fields

Squarespace may also collect general technical information automatically, such as:

  • Browser type and version

  • IP address

  • Device type

  • Time zone settings

  • Pages visited and time spent on the site

2. How We Use Your Information

We use the personal data you provide to:

  • Plan and recommend a custom travel experience

  • Contact you regarding your trip and respond to enquiries

  • Improve our services and website performance

  • Comply with legal obligations

We do not use your personal information for unsolicited marketing, nor do we sell your data to third parties.

3. Sharing Your Information

We may share your information with trusted third parties only when necessary to fulfil your booking, such as:

  • Payment processors (when issuing a secure booking/payment link)

  • Squarespace and associated integrations that host and process form submissions securely

All third parties are required to process your data in accordance with applicable data protection laws.

4. Data Storage and Security

Our website is hosted on Squarespace, which uses secure servers to store data. We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

5. Your Rights

Depending on your location and applicable law, you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict the processing of your data

  • Withdraw consent at any time, where consent was the basis for processing

  • Lodge a complaint with a data protection authority (e.g. ICO in the UK)

To exercise any of your rights, please email us at hello@travelwithsora.com.

6. Cookies

Our site uses cookies provided by Squarespace and integrated services for performance, analytics, and basic functionality. You can control cookie settings via your browser.

We do not use tracking cookies for advertising. Any cookies in use are limited to functionality, analytics, and essential services.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. You are advised to read their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

SORA TRAVEL EXPERIENCES LTD

hello@travelwithsora.com.